ProductEvery capability
The full product stack, documented.
Every module that ships in LiveDesk, what it does, and how it fits into the operation. No marketing fluff — just the mechanics.
The tools around the conversation.
- Conversations
- Read the history, check who is handling a request, and write your reply.
- Knowledge
- Give your support work a reference point with your help documents and answers.
- Reply tools
- Work on the wording of a response before you send it.
- Team handoff
- Assign the next step and keep the conversation available to the person taking over.
- Reports
- Review conversation activity and your team's work over a selected date range.
- Website widget
- Set up the customer-facing entry point to your support workspace.
№ 07Feature Index
Deep-dives by module.
AI Chatbot
Instant, grounded answers from your docs, powered by frontier LLMs.
Read moreKnowledge Base
Centralise every source your team relies on for retrieval-aware responses.
Read moreVoice Support
Real-time voice conversations with sub-second turn-taking — no latency tax.
Read moreAnalytics
Track resolution time, AI impact, and team output on one editorial canvas.
Read moreHuman Handoff
Escalations carry summaries, sources, and suggested next actions automatically.
Read moreOmnichannel Threading
One conversation across web, email, WhatsApp, Telegram, and socials.
Read moreTry the whole stack — on the house.
Every feature, unrestricted on the free tier.