ProductEvery capability

The full product stack, documented.

Every module that ships in LiveDesk, what it does, and how it fits into the operation. No marketing fluff — just the mechanics.

№ 03The Product Stack

Built for teams who treat support as the product.

Three chapters. Each one is a real system — measured, tunable, ready to deploy on day one.

Resolve

Fast answers, grounded in your own writing.

The AI only speaks what your docs and past conversations allow. No hallucinated policies, no off-brand tone, no hollow apology templates.

Grounded responses
Every reply is traced to a source — docs, FAQs, or resolved threads.
Live voice assistant
Low-latency voice calls on a streaming voice model — true turn-taking, not a robot.
Sub-second streaming
First token under 400ms on P50. Customers feel heard before they finish typing.
Screen-aware support
Agents see what the customer sees, with AI narrating the click path.

Collaborate

Your team and the AI share a single desk.

This isn't a chatbot bolted on. Agents and the AI write into the same thread, on the same keyboard, with the same context.

Handoff with memory
Summaries, transcripts, sentiment, and a recommended next action attach automatically.
In-thread collaboration
@mention teammates, assign ownership, resolve ambiguity without leaving the conversation.
Writing assistant
Rewrite for tone, tighten for brevity, match brand voice — before you press send.
Omnichannel threading
A customer on chat, then email, then WhatsApp remains one person with one history.

III

Improve

Measure what the AI does. Tune what it doesn’t.

Every thread feeds back into the operation: where the AI is winning, where it stalls, what your docs are missing, who’s slowing things down.

Operational analytics
Time to resolution, AI impact, escalation patterns, cost per ticket — in one canvas.
Auto-subjecting
Messy customer narratives become scannable thread titles your agents can triage.
Deploy in one snippet
A 400-byte widget tag connects to your help site, app, or email gateway in minutes.

№ 07Feature Index

Deep-dives by module.

AI Chatbot

Instant, grounded answers from your docs, powered by frontier LLMs.

Knowledge Base

Centralise every source your team relies on for retrieval-aware responses.

Voice Support

Real-time voice conversations with sub-second turn-taking — no latency tax.

Analytics

Track resolution time, AI impact, and team output on one editorial canvas.

Human Handoff

Escalations carry summaries, sources, and suggested next actions automatically.

Omnichannel Threading

One conversation across web, email, WhatsApp, Telegram, and socials.

Try the whole stack — on the house.

Every feature, unrestricted on the free tier.

Start free

ProductEvery capability

The full product stack, documented.

Every module that ships in LiveDesk, what it does, and how it fits into the operation. No marketing fluff — just the mechanics.

№ 03The Product Stack

Built for teams who treat support as the product.

Three chapters. Each one is a real system — measured, tunable, ready to deploy on day one.

Resolve

Fast answers, grounded in your own writing.

The AI only speaks what your docs and past conversations allow. No hallucinated policies, no off-brand tone, no hollow apology templates.

Grounded responses
Every reply is traced to a source — docs, FAQs, or resolved threads.
Live voice assistant
Low-latency voice calls on a streaming voice model — true turn-taking, not a robot.
Sub-second streaming
First token under 400ms on P50. Customers feel heard before they finish typing.
Screen-aware support
Agents see what the customer sees, with AI narrating the click path.

Collaborate

Your team and the AI share a single desk.

This isn't a chatbot bolted on. Agents and the AI write into the same thread, on the same keyboard, with the same context.

Handoff with memory
Summaries, transcripts, sentiment, and a recommended next action attach automatically.
In-thread collaboration
@mention teammates, assign ownership, resolve ambiguity without leaving the conversation.
Writing assistant
Rewrite for tone, tighten for brevity, match brand voice — before you press send.
Omnichannel threading
A customer on chat, then email, then WhatsApp remains one person with one history.

III

Improve

Measure what the AI does. Tune what it doesn’t.

Every thread feeds back into the operation: where the AI is winning, where it stalls, what your docs are missing, who’s slowing things down.

Operational analytics
Time to resolution, AI impact, escalation patterns, cost per ticket — in one canvas.
Auto-subjecting
Messy customer narratives become scannable thread titles your agents can triage.
Deploy in one snippet
A 400-byte widget tag connects to your help site, app, or email gateway in minutes.

№ 07Feature Index

Try the whole stack — on the house.

Every feature, unrestricted on the free tier.

Start free

The full product stack, documented.

Built for teams who treat support as the product.

Fast answers, grounded in your own writing.

Grounded responses

Live voice assistant

Sub-second streaming

Screen-aware support

Your team and the AI share a single desk.

Handoff with memory

In-thread collaboration

Writing assistant

Omnichannel threading

Measure what the AI does. Tune what it doesn’t.

Operational analytics

Auto-subjecting

Deploy in one snippet

Deep-dives by module.

AI Chatbot

Knowledge Base

Voice Support

Analytics

Human Handoff

Omnichannel Threading

Try the whole stack — on the house.

The full product stack, documented.

Built for teams who treat support as the product.

Fast answers, grounded in your own writing.

Grounded responses

Live voice assistant

Sub-second streaming

Screen-aware support

Your team and the AI share a single desk.

Handoff with memory

In-thread collaboration

Writing assistant

Omnichannel threading

Measure what the AI does. Tune what it doesn’t.

Operational analytics

Auto-subjecting

Deploy in one snippet

Deep-dives by module.

AI Chatbot

Knowledge Base

Voice Support

Analytics

Human Handoff

Omnichannel Threading

Try the whole stack — on the house.