1. What Are Cookies
Cookies are small text files that are stored on your device (computer, tablet, or mobile) when you visit a website. They help websites remember your preferences and improve your browsing experience.
LiveDesk uses cookies and similar technologies to provide, secure, and improve our AI-powered customer support platform.
2. Types of Cookies We Use
2.1 Essential Cookies
These cookies are necessary for the website to function properly. They cannot be disabled without affecting site functionality.
| Cookie Name | Purpose | Duration |
|---|---|---|
sb-*-auth-token | Authentication and session management | 1 year |
livedesk_cookie_consent | Remembers your cookie preferences | 1 year |
__stripe_mid | Fraud prevention for payment processing | 1 year |
2.2 Performance & Analytics Cookies
These cookies help us understand how visitors interact with our website by collecting and reporting information anonymously.
| Cookie Name | Purpose | Duration |
|---|---|---|
_ga | Google Analytics - distinguishes users | 2 years |
_gid | Google Analytics - distinguishes users | 24 hours |
2.3 Functional Cookies
These cookies enable enhanced functionality and personalization, such as remembering your preferences.
| Cookie Name | Purpose | Duration |
|---|---|---|
theme | Remembers your dark/light mode preference | 1 year |
sidebar_collapsed | Remembers sidebar state preference | 1 year |
3. Third-Party Cookies
Some cookies are placed by third-party services that appear on our pages. We use the following third-party services:
- Supabase: Authentication and database services
- Stripe: Payment processing and fraud prevention
- Google Analytics: Website usage analytics
We do not control these third-party cookies. Please refer to the respective privacy policies of these providers for more information.
4. Managing Cookies
You have several options to manage cookies:
4.1 Cookie Consent Banner
When you first visit LiveDesk, you will see a cookie consent banner. You can accept or decline non-essential cookies. Your choice will be remembered for future visits.
4.2 Browser Settings
Most web browsers allow you to control cookies through their settings. You can:
- View what cookies are stored on your device
- Delete all or specific cookies
- Block all cookies or only third-party cookies
- Set preferences for certain websites
For more information on how to manage cookies in your browser:
5. Impact of Disabling Cookies
Disabling certain cookies may impact your experience:
- Essential cookies: You will not be able to log in or use authenticated features
- Analytics cookies: We won't be able to improve our service based on usage patterns
- Functional cookies: Your preferences (like dark mode) may not be saved
6. Widget Cookies
Our embeddable chat widget uses minimal cookies to function:
- Session identifier: To maintain the conversation session
- Widget state: To remember if the widget is open or minimized
These cookies are essential for the widget to function and do not track users across websites.
7. Updates to This Policy
We may update this Cookie Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date.
8. Contact Us
If you have questions about our use of cookies, please contact us at: privacy@livedesk.help