Free
For trying the workflow on your own.
$0/ month
- 1 team member
- $2 AI credits to start
- Basic widget customization
- Email support
LiveDesk / Customer support
See the question.
Shape the reply.
Customer conversations, your help content, and a place for your team to respond. Start with the question in front of you.
Free plan available. Choose a paid plan when you need it.
Weekend opening hours
OpenCustomer · 9:14 AM
Hi! Are you open this Saturday?
Suggested answer
Yes, we’re open on Saturday from 7am to 4pm.
Example source: Store hours
Your reply
Hi Maya, yes! We’re open Saturday, 7am–4pm. See you then.
Check the source. Edit the wording. Then reply.
From question to reply.
A simple workflow, with room for your judgment.
Read the request
Start with the customer's question and conversation history. Work out what they need before writing back.
Check the answer
Use your help content to check the details. In the example above, that means confirming Saturday's opening hours.
Make the reply useful
Adjust the wording, add anything missing, and reply. Bring in a teammate when the question needs their help.
The tools around the conversation.
Explore features- Conversations
- Read the history, check who is handling a request, and write your reply.
- Knowledge
- Give your support work a reference point with your help documents and answers.
- Reply tools
- Work on the wording of a response before you send it.
- Team handoff
- Assign the next step and keep the conversation available to the person taking over.
- Reports
- Review conversation activity and your team's work over a selected date range.
- Website widget
- Set up the customer-facing entry point to your support workspace.
Start small. Choose what you need.
Monthly plans, with the included seats shown below.
Pro
For a small support team.
$19/ month
- 3 team members included
- $5 / additional user / month
- AI voice calls
- Advanced knowledge base
- Custom branding
- Analytics dashboard
Enterprise
For teams that need more controls.
$39/ month
- 5 team members included
- $5 / additional user / month
- AI voice calls
- Screen-sharing support
- Custom email domain
- Advanced analytics
What should I try first?
Start with a small set of help documents and customer questions you already know how to answer. Check the responses, correct your source content where needed, and test again before adding the widget to your website.
Should I review AI answers?
Yes. AI can make mistakes, including when reference material is available. Check important details against your source content and involve a person when a question needs judgment.
What is included in the free plan?
The free plan includes one team member, $2 in starter AI credits, basic widget customization, and email support. Review the pricing page when you need more seats or paid features.
How should I prepare my help content?
Use clear, current answers to the questions customers ask most often. Include the exceptions that matter, remove outdated instructions, and test questions that are not covered by your documents.
Where can I find setup and privacy information?
The documentation covers setup. Review the privacy policy and terms before adding customer information, and use the contact link in the footer for questions about your requirements.
Try it with a question you know.
Bring a help document and a few common customer questions. See how the workflow fits your team.