Maya Reynolds09:14
Hi! Are you open this Saturday? Wanted to swing by for a coffee and grab one of those cinnamon rolls before they sell out.
№ 01The Front Desk
Every support request,
answered like it matters.
LiveDesk turns your help docs, past conversations, and brand voice into a support system that reads, writes, and escalates with a human's judgment. Built for teams who know their customers are paying attention.
- Resolved by AI
- 82%
- P50 response
- <15s
- Cost reduction
- 60%
What are your weekend hours?
SOLVED#4721 AI Chat
AI Assistant09:14 Sent
Hi Maya! Yes — we’re open Saturday 7am–4pm. Cinnamon rolls come out of the oven around 8:30am and usually go by noon, so a little earlier is safer. See you then!
store/hours · weekendmenu/bakery · daily
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Resolved by AI · agent takeover available Send reply
№ 02The Unified Inbox
One workspace where every message behaves the same.
Every channel, one thread.
Chat, email, and social messages merge into a single customer record — no tab switching, no repeated questions, no lost context.
Answered before you open the tab.
The AI replies automatically — grounded in your docs, tone, and policy — usually before a human could read the question. Your team only steps in when something genuinely needs them.
Low confidence? Handoff with context.
Below the threshold you set, threads route to a human with a summary, relevant sources, and a recommended next action already attached.
Ledger · Today12 live
Ch.ChannelSLAAI
- WEB00:22Resolves 88%
Live chat
3 threads
- EML02:10Drafts 100%
Email
2 threads
- TEL00:14Resolves 76%
Telegram
1 thread
- WSP00:35Resolves 81%
WhatsApp
4 threads
- IGM00:18Drafts 92%
Instagram
1 thread
- FBM00:27Drafts 89%
Facebook
1 thread
Continuity notes
- — Chat → voice call, zero repeated questions.
- — AI summary attached before billing handoff.
- — Agent reply reused across WhatsApp + email.
№ 03The Product Stack
Built for teams who treat support as the product.
Three chapters. Each one is a real system — measured, tunable, ready to deploy on day one.
I
Resolve
Fast answers, grounded in your own writing.
The AI only speaks what your docs and past conversations allow. No hallucinated policies, no off-brand tone, no hollow apology templates.
Grounded responses
Every reply is traced to a source — docs, FAQs, or resolved threads.
Live voice assistant
Low-latency voice calls on a streaming voice model — true turn-taking, not a robot.
Sub-second streaming
First token under 400ms on P50. Customers feel heard before they finish typing.
Screen-aware support
Agents see what the customer sees, with AI narrating the click path.
II
Collaborate
Your team and the AI share a single desk.
This isn't a chatbot bolted on. Agents and the AI write into the same thread, on the same keyboard, with the same context.
Handoff with memory
Summaries, transcripts, sentiment, and a recommended next action attach automatically.
In-thread collaboration
@mention teammates, assign ownership, resolve ambiguity without leaving the conversation.
Writing assistant
Rewrite for tone, tighten for brevity, match brand voice — before you press send.
Omnichannel threading
A customer on chat, then email, then WhatsApp remains one person with one history.
III
Improve
Measure what the AI does. Tune what it doesn’t.
Every thread feeds back into the operation: where the AI is winning, where it stalls, what your docs are missing, who’s slowing things down.
Operational analytics
Time to resolution, AI impact, escalation patterns, cost per ticket — in one canvas.
Auto-subjecting
Messy customer narratives become scannable thread titles your agents can triage.
Deploy in one snippet
A 400-byte widget tag connects to your help site, app, or email gateway in minutes.
№ 04Implementation Path
From upload to measurable lift, in under a week.
Short, opinionated, designed for teams that need momentum — not another operational debt.
- 01
Day Zero
Ingest what you already have.
Point LiveDesk at your docs, FAQs, help center URLs, and Slack threads. It structures your knowledge for retrieval-grounded answers — no manual training files, no bespoke intents.
≈ 15 minSetup time - 02
Day One
Deploy the AI frontline.
Drop a 400-byte widget tag on your site, route your email inbox, connect Telegram or WhatsApp. The AI starts drafting replies immediately, gated behind your confidence threshold.
first draftWithin minutes - 03
Week One
Refine with humans in the loop.
Agents approve, edit, or override. Every correction quietly retrains the pattern library. You watch escalation volume shrink while CSAT holds or climbs.
↓ 60%Typical ticket cost
№ 05Plans & Pricing
Pricing that respects your runway.
Start free. Prove ROI on your first hundred tickets. Expand channels and seats as the queue grows — not as the invoice demands.
Free
Prove fit with real support traffic before committing a dollar.
Solo founders · Early-stage products
$0/ mo
- 1 team member
- $2 AI credits to start
- Widget basics
- Email support
Pro
Scale volume without scaling headcount. Most teams land here.
Growth teams · Multi-channel support
$19/ mo
- Up to 3 team members
- +$5 / user after
- AI voice calls
- Advanced knowledge base
- Priority support
- Custom branding
- Analytics dashboard
Enterprise
Control, security, depth. For support orgs that carry revenue.
Regulated & high-complexity
$39/ mo
- Up to 5 team members
- +$5 / user after
- AI voice calls
- Screen-sharing support
- Custom email domain
- 24/7 priority support
- Advanced analytics
- Dedicated success manager
№ 06Questions & Clarity
Decision-ready answers, before you commit.
No sales calls required. If your question isn't here, the docs go deeper — or talk to us.
Upload documents, FAQs, and URLs — LiveDesk indexes them with retrieval-augmented generation. Every response is grounded in your content, not generic model guesses. Updates to source material are picked up within minutes.
A unified AI gateway routes each request to a frontier large language model. Text flows pick a fast, low-latency model tuned for grounded responses; voice uses a streaming voice model purpose-built for low-latency turn-taking. Model routing is internal — you pay once, we pick the right one.
You set the confidence threshold. Below it, threads route to a human agent with a summary, relevant sources, and a recommended next action already attached. Customers never have to repeat themselves.
Most teams launch in under fifteen minutes: import content, connect channels, tune behavior, publish the widget. Full white-labeling and custom domains take an hour or two.
Yes. Brand voice, style guardrails, escalation behavior, widget colors, and placement are all configurable. Pro and Enterprise plans add deeper tone control and per-channel overrides.
Accuracy tracks source quality. Teams with structured help docs typically see 85–95% successful first responses. We publish a weekly benchmark against anonymized threads so you can see the trendline for your workspace.
Encrypted in transit and at rest. Tenant boundaries are isolated. Role-based access controls. SOC 2 Type II in progress; GDPR-ready. Your data is never used to train shared models.
Website chat, email, Telegram, WhatsApp, Instagram, and Facebook — one unified inbox. Voice calls through the widget. Public roadmap for SMS, Slack, and iMessage.
One team member, starter AI credits, basic widget customization, email support. Enough to validate value on real traffic before you decide to upgrade.
Yes. Upgrade takes effect immediately. Downgrade applies at the next billing cycle. No penalties.
Yes. Run multiple workspaces with separate branding, knowledge bases, and operations. Common on Enterprise.
Documentation is free for every plan. Pro adds priority chat support. Enterprise includes a dedicated success manager and a custom onboarding plan.
EpilogueA note from the desk
Support shouldn't feel like a cost center.
LiveDesk is not a chatbot add-on. It is an operational system for teams that treat every customer message as a chance to be remarkable.
Free tier · no credit card · upgrade anytime
- 01
Launch your first channel in under fifteen minutes.
- 02
Train the AI on docs you already have.
- 03
Scale human support with handoff-ready context.