Changelog

Stay up to date with the latest features, improvements, and fixes in LiveDesk.

v1.0.0December 2025

LiveDesk Launch 🚀

The complete AI-powered customer support platform with voice calls, screen sharing, and intelligent handoffs.

AI-Powered Support

•RAG (Retrieval Augmented Generation) powered responses using your knowledge base
•Gemini 2.0 Flash and Gemini 1.5 Pro model support
•Real-time streaming responses with typewriter effect
•Configurable system prompts and temperature settings
•Smart fallback responses when knowledge base is empty
•Response caching for frequently asked questions
•Thumbs up/down feedback on AI responses

AI Voice Calls (Gemini Live)

•Browser-based voice calls with AI assistant
•Real-time audio streaming via WebSocket
•Visual waveform/audio visualizer during calls
•Mute/unmute and call duration timer
•RAG context injection for voice interactions
•Jitter buffer for smooth audio playback
•Call recordings saved to dashboard
•Audio player with progress bar for playback

AI Screen Sharing Support

•Share screen during voice calls for visual guidance
•Frame capture via Canvas API (JPEG base64)
•Desktop-only detection (hidden on mobile)
•Privacy guidelines in AI system prompt
•Configurable per-organization toggle
•Visual support mode with specialized instructions

Conversation Management

•Real-time conversation list with filters (status, agent, date)
•Message thread display with chat bubbles
•Customer info sidebar (IP, browser, device, location)
•Conversation tags and priority selector
•Internal notes section (agent-only)
•Session-based conversation grouping
•Supabase Realtime subscriptions for live updates

AI-to-Human Handoff

•Automatic handoff detection (sentiment + keyword analysis)
•Real-time handoff notifications with sound alerts
•Agent availability checking
•Customer wait time display
•Widget shows agent name after handoff accepted
•"Connecting you with an agent..." status message
•AI blocked after handoff (agent takes over)

Email Ticketing

•Inbound email ticket creation via Resend webhooks
•Email threading (replies grouped to same ticket)
•Email channel indicator badge on tickets
•Rich text editor for email replies
•Convert chat conversations to email tickets
•Webhook signature verification for security

Embeddable Chat Widget

•Standalone JavaScript embed code
•Floating trigger button with animations
•Customizable colors, branding, and position
•File upload support
•Typing indicator
•Mobile-responsive design
•"Powered by LiveDesk" branding (removable on paid plans)
•CORS configured for cross-origin embedding
•IP-based session management for anonymous users

Knowledge Base (RAG)

•Document upload (PDF, DOCX, TXT, Markdown)
•URL scraper to train AI from websites
•Drag & drop file upload interface
•Vector embeddings via Supabase pgvector
•Gemini text-embedding-004 for embeddings
•Recursive character text splitter for chunking
•Training status indicator (Pending → Processing → Ready)
•Query testing playground

Team Management

•Invite team members via email
•Role-based permissions (Admin, Agent)
•Pending invitations list with resend/cancel
•Agent status selector (online, away, busy, offline)
•Remove team member with confirmation
•Invitation acceptance flow

Analytics & Reporting

•Analytics dashboard with conversation charts
•Agent performance table
•Date range picker for filtering
•Export reports to CSV
•AI usage tracking per organization

Notifications

•Email notifications for new conversations
•Handoff email alerts
•Weekly summary emails
•Browser push notifications
•Sound notification toggle
•Notification preferences page

Settings & Configuration

•Organization settings with tabs (General, AI Config, Team)
•Widget customization page
•AI settings (model, temperature, system prompt)
•Notification preferences
•Security settings
•Organization logo upload
•Timezone selector
•Delete organization (30-day recoverable)

Security & Infrastructure

•Supabase Auth with email/password and magic links
•Google OAuth integration
•Row Level Security (RLS) policies
•Rate limiting via Upstash Redis
•Request logging middleware
•Super Admin dashboard (restricted access)
•LemonSqueezy billing integration
•Plan-based feature gating

Dashboard & UX

•Modern dashboard with collapsible sidebar
•Mobile bottom navigation
•Dark/light theme toggle
•Onboarding checklist with auto-completion
•Stats widgets (Open Tickets, Avg Response Time)
•Quick actions panel
•Canned responses picker
•Cookie consent banner
•Privacy Policy & Terms of Service pages

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Changelog

Stay up to date with the latest features, improvements, and fixes in LiveDesk.

v1.0.0December 2025

LiveDesk Launch 🚀

The complete AI-powered customer support platform with voice calls, screen sharing, and intelligent handoffs.

AI-Powered Support

•RAG (Retrieval Augmented Generation) powered responses using your knowledge base
•Gemini 2.0 Flash and Gemini 1.5 Pro model support
•Real-time streaming responses with typewriter effect
•Configurable system prompts and temperature settings
•Smart fallback responses when knowledge base is empty
•Response caching for frequently asked questions
•Thumbs up/down feedback on AI responses

AI Voice Calls (Gemini Live)

•Browser-based voice calls with AI assistant
•Real-time audio streaming via WebSocket
•Visual waveform/audio visualizer during calls
•Mute/unmute and call duration timer
•RAG context injection for voice interactions
•Jitter buffer for smooth audio playback
•Call recordings saved to dashboard
•Audio player with progress bar for playback

AI Screen Sharing Support

•Share screen during voice calls for visual guidance
•Frame capture via Canvas API (JPEG base64)
•Desktop-only detection (hidden on mobile)
•Privacy guidelines in AI system prompt
•Configurable per-organization toggle
•Visual support mode with specialized instructions

Conversation Management

•Real-time conversation list with filters (status, agent, date)
•Message thread display with chat bubbles
•Customer info sidebar (IP, browser, device, location)
•Conversation tags and priority selector
•Internal notes section (agent-only)
•Session-based conversation grouping
•Supabase Realtime subscriptions for live updates

AI-to-Human Handoff

•Automatic handoff detection (sentiment + keyword analysis)
•Real-time handoff notifications with sound alerts
•Agent availability checking
•Customer wait time display
•Widget shows agent name after handoff accepted
•"Connecting you with an agent..." status message
•AI blocked after handoff (agent takes over)

Email Ticketing

•Inbound email ticket creation via Resend webhooks
•Email threading (replies grouped to same ticket)
•Email channel indicator badge on tickets
•Rich text editor for email replies
•Convert chat conversations to email tickets
•Webhook signature verification for security

Embeddable Chat Widget

•Standalone JavaScript embed code
•Floating trigger button with animations
•Customizable colors, branding, and position
•File upload support
•Typing indicator
•Mobile-responsive design
•"Powered by LiveDesk" branding (removable on paid plans)
•CORS configured for cross-origin embedding
•IP-based session management for anonymous users

Knowledge Base (RAG)

•Document upload (PDF, DOCX, TXT, Markdown)
•URL scraper to train AI from websites
•Drag & drop file upload interface
•Vector embeddings via Supabase pgvector
•Gemini text-embedding-004 for embeddings
•Recursive character text splitter for chunking
•Training status indicator (Pending → Processing → Ready)
•Query testing playground

Team Management

•Invite team members via email
•Role-based permissions (Admin, Agent)
•Pending invitations list with resend/cancel
•Agent status selector (online, away, busy, offline)
•Remove team member with confirmation
•Invitation acceptance flow

Analytics & Reporting

•Analytics dashboard with conversation charts
•Agent performance table
•Date range picker for filtering
•Export reports to CSV
•AI usage tracking per organization

Notifications

•Email notifications for new conversations
•Handoff email alerts
•Weekly summary emails
•Browser push notifications
•Sound notification toggle
•Notification preferences page

Settings & Configuration

•Organization settings with tabs (General, AI Config, Team)
•Widget customization page
•AI settings (model, temperature, system prompt)
•Notification preferences
•Security settings
•Organization logo upload
•Timezone selector
•Delete organization (30-day recoverable)

Security & Infrastructure

•Supabase Auth with email/password and magic links
•Google OAuth integration
•Row Level Security (RLS) policies
•Rate limiting via Upstash Redis
•Request logging middleware
•Super Admin dashboard (restricted access)
•LemonSqueezy billing integration
•Plan-based feature gating

Dashboard & UX

•Modern dashboard with collapsible sidebar
•Mobile bottom navigation
•Dark/light theme toggle
•Onboarding checklist with auto-completion
•Stats widgets (Open Tickets, Avg Response Time)
•Quick actions panel
•Canned responses picker
•Cookie consent banner
•Privacy Policy & Terms of Service pages

Changelog

LiveDesk Launch 🚀

AI-Powered Support

AI Voice Calls (Gemini Live)

AI Screen Sharing Support

Conversation Management

AI-to-Human Handoff

Email Ticketing

Embeddable Chat Widget

Knowledge Base (RAG)

Team Management

Analytics & Reporting

Notifications

Settings & Configuration

Security & Infrastructure

Dashboard & UX

LIVEDESK

Changelog

LiveDesk Launch 🚀

AI-Powered Support

AI Voice Calls (Gemini Live)

AI Screen Sharing Support

Conversation Management

AI-to-Human Handoff

Email Ticketing

Embeddable Chat Widget

Knowledge Base (RAG)

Team Management

Analytics & Reporting

Notifications

Settings & Configuration

Security & Infrastructure

Dashboard & UX