Privacy Policy

1. Introduction

LiveDesk ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI-powered customer support platform.

By using LiveDesk, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

2.1 Account Information

• Name and email address
• Organization name and details
• Password (encrypted)
• Billing information (processed by Stripe)

2.2 Usage Data

• Conversation logs between customers and AI/agents
• Knowledge base documents you upload
• Widget configuration settings
• Analytics data (response times, resolution rates)

2.3 Technical Data

• IP addresses
• Browser type and version
• Device information
• Cookies and similar tracking technologies

3. How We Use Your Information

• To provide and maintain our service
• To train and improve AI responses using your knowledge base
• To process transactions and send billing notifications
• To send service updates and security alerts
• To analyze usage patterns and improve user experience
• To detect and prevent fraud or abuse

4. Data Sharing and Disclosure

We do not sell your personal information. We may share data with:

• Service Providers: Supabase (database), Google (AI), Stripe (payments), Resend (email)
• Legal Requirements: When required by law or to protect our rights
• Business Transfers: In connection with mergers, acquisitions, or asset sales

5. Data Security

We implement industry-standard security measures including encryption in transit (TLS/SSL), encryption at rest, access controls, and regular security audits. However, no method of transmission over the Internet is 100% secure.

6. Your Rights (GDPR/CCPA)

Depending on your location, you may have the right to:

• Access: Request a copy of your personal data
• Rectification: Correct inaccurate information
• Erasure: Request deletion of your data ("right to be forgotten")
• Portability: Export your data in a machine-readable format
• Opt-out: Unsubscribe from marketing communications

To exercise these rights, contact us at privacy@livedesk.help

7. Data Retention

We retain your data for as long as your account is active or as needed to provide services. Conversation logs are retained for 2 years unless you request earlier deletion. Upon account deletion, we remove your data within 30 days, except where retention is required by law.

8. Cookies

We use essential cookies for authentication and session management. We may also use analytics cookies to understand usage patterns. You can manage cookie preferences in your browser settings.

9. Children's Privacy

Our service is not intended for individuals under 16 years of age. We do not knowingly collect personal information from children.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date.