LiveDesk vs Freshdesk
Looking for a Freshdesk alternative? See why teams choose LiveDesk for AI-first customer support with built-in voice and screen sharing.
| Feature | LiveDesk | Freshdesk |
|---|---|---|
| AI Chatbot (RAG) | Add-on | |
| Voice Calls | Add-on | |
| Screen Sharing | ||
| Knowledge Base | ||
| Human Handoff | ||
| Analytics Dashboard | Add-on | |
| Team Collaboration | ||
| Multi-Channel | ||
| API Access | Growth+ | |
| Free Plan |
Pricing Comparison
LiveDesk
$19/mo
Pro plan starts at $19/mo
- AI chatbot included
- Voice calls included
- Screen sharing included
Freshdesk
$15/agent/mo
Growth plan starts at $15/agent/mo
- AI chatbot extra
- No voice support
- No screen sharing
Why Teams Switch to LiveDesk
AI-First Design
Purpose-built for AI customer support, not retrofitted. RAG-powered chatbot included.
Voice Support
Real-time voice conversations with Gemini AI. No extra cost or configuration.
Screen Sharing
Visual troubleshooting for complex issues. Freshdesk doesn't offer this at any plan.
Enterprise Security
SOC 2 Type II compliant on all plans. Not locked behind enterprise tiers.
Team-Friendly Pricing
Scale your team without per-agent costs spiraling. Predictable billing.
Built-in Analytics
Track AI impact and team performance without add-ons.
Ready to Switch from Freshdesk?
Start free and see why teams choose LiveDesk. Import your knowledge base and be live with AI-powered support in minutes.