The Freshdesk alternative for teams who want everything included.
Freshdesk is priced like a buffet where every plate costs extra. LiveDesk bundles AI, voice, screen share, analytics, and omnichannel threading into one flat tier. Read the line items below.
What it costs, plainly stated.
per month · flat
Pro plan. Every module included. No per-agent line item.
- AI chatbot included
- Voice calls included
- Screen sharing included
per agent · per month
Growth plan. AI, voice, and screen sharing sold separately.
- AI chatbot extra
- No voice support
- No screen sharing
Six reasons, unvarnished.
AI-first, not AI-retrofit.
RAG-powered chat built into the core. Freshdesk’s AI lives in a separate SKU with separate invoices.
Voice without add-ons.
Real-time AI voice is part of the base product. Your customers get a real conversation, not a callback form.
Screen sharing included.
Visual troubleshooting isn’t a paid module. Show, don’t describe.
SOC 2 on every tier.
Compliance isn’t a negotiation. You get the controls, not a sales call.
Pricing that holds steady.
Flat team pricing. No per-agent math that punishes you for hiring.
Analytics out of the box.
Resolution time, AI deflection rate, team throughput — no reporting bundle required.
Ready to leave Freshdesk? Bring your docs.
Free tier · no credit card · migrate in an afternoon.