Measure What Matters for Support
Go beyond ticket counts. LiveDesk Analytics shows you AI impact, resolution bottlenecks, team productivity, and customer sentiment—so you can make data-driven improvements to your support operations.
Key Metrics at a Glance
Resolution Time
Track average time to first response and full resolution. Identify bottlenecks and optimize workflows.
AI Impact Score
See how much the AI handles vs. human agents. Track deflection rates and automation success.
Team Productivity
Individual and team metrics. See who's handling what and identify coaching opportunities.
Topic Analysis
Understand what customers are asking about. Spot trends, recurring issues, and product gaps.
Insights You Can Act On
AI-Powered Recommendations
Analytics doesn't just show you data—it tells you what to do. Get AI-generated recommendations for:
- •Knowledge base articles to create based on repeated questions
- •Topics where AI accuracy could improve with more training data
- •Team members who might need coaching or support
- •Best times to schedule human agents based on conversation patterns
Export & Integrate
Download reports in CSV or PDF format. Connect to your existing BI tools via API. Schedule weekly or monthly email reports for stakeholders. Your data, your way.